题目 02 范文
Subject: Request for Replacement of Faulty Laptop
Dear Customer Service Team,
I am writing about a laptop that I recently bought from your online store. Since it arrived, it has crashed several times each day, even when I am using only basic programs. The fan also makes a loud noise and the computer becomes very hot.
These problems have seriously affected my work. I have lost parts of two documents when the laptop suddenly shut down, and the fan noise makes online meetings difficult. I have updated the system and followed the troubleshooting guide, but the problems continue.
I would therefore like to request a replacement. If a replacement is not available, I would prefer a full refund. Please tell me how to return the laptop.
Sincerely,
Customer
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- 对应题目：02 · 笔记本电脑退换申请
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