题目 04 范文：中立立场
Customer feedback is valuable, but businesses must use it carefully. Claire is right that social media gives companies quick and direct information about customer experiences. A repeated complaint can reveal a real problem that needs immediate attention. However, Andrew also makes a good point: the loudest online voices may not represent most buyers. For this reason, companies should combine several types of evidence. They can read social media posts, send short surveys, study return rates, and speak with employees who meet customers. When all these sources show the same issue, action is clearly needed. This balanced method allows a business to listen openly without making costly decisions based on a few unusual or dishonest comments.