题目 04 范文：支持 B（不过度依赖顾客反馈）
I agree with Andrew that businesses often give online feedback too much importance. Social media comments do not always represent the average customer. People who are angry are more likely to write long complaints, while satisfied customers may say nothing. Some reviews may even be false or written by competitors. If a company changes its product after every negative post, it can lose a clear business plan and waste money. Customer opinions are useful, but managers should rely more on careful surveys, sales results, and product testing. These sources include a broader group and provide stronger evidence. In my view, social media should alert a company to possible problems, but it should not control major decisions by itself.