题目 04 范文：支持 A（重视顾客反馈）
I believe customer feedback is extremely important to modern businesses. Claire correctly notes that social media allows many people to share their experiences in public. These comments can help a company find problems much faster than an annual survey. For example, if customers repeatedly report that an online payment page does not work, the company can repair it before losing more sales. Responding politely to criticism also shows that a business respects its customers and can build trust. Andrew is right that unhappy people may post more often, but companies can compare online comments with surveys and sales information. They should not ignore feedback; they should check it carefully and use clear patterns to improve their products and services.